Covid Policy

Sunday 19 July 2020 by Lydia Achard

Peace of Mind and Confidence during Covid

Book with Confidence

We are delighted to say that we have been granted the “Good to Go” accreditation from VisitEngland, as well as the AA COVID Confident assessment scheme and Sawday’s Clean & Safe Charter.

Booking your stay

Book your stay knowing our new Lemmington Cottages Master Cancel protection allows you to ‘Cancel for Any Reason’ including Covid related issues.

Cancellation of all new bookings made from 18th June 2020 for holidays starting 1st August 2020 onwards are protected by Lemmington Cottages Master Cancel.

  • If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs that you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday before 16:00 and be reimbursed in full, but not on Friday (1 day before) or Saturday (day of check-in). For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you chose not to then you accept responsibility for any loss that you may incur due to your cancellation.
  • Exclusion: Any cancellation made outside the 58 day cancellation window, which is between 60 days before and up to 48 hours before your earliest check-in time/date – no exception for refund/transfer will be made. To ensure you are covered for any losses excluded by Lemmington Cottages Master Cancel we strongly advise you take out a suitable holiday insurance.

All existing bookings made prior to 18th June 2020 are subject to the Terms & Conditions prevailing at the time of booking. Our Terms & Conditions can be found in the FAQ section of our website.

Preparation and cleaning of your cottage for arrival

In addition to our normal high standards of cleanliness we have put in place a raft of extra measures relating to housekeeping and very specific extra precautionary cleaning on changeover days. Our revised cleaning protocol closely follows the same guidance prepared by PASC (Professional Association of Self Caterers) which was submitted to UK Hospitality and DCMS. We follow a two-stage process involving our normal clean followed by a disinfection stage.

Social Distancing

Lemmington Cottages occupies a rural setting where social distancing is very easily achieved. In the interests of meeting government guidelines on social distancing practice we are also streamlining arrival and check in for our guests’ convenience.

If you have any questions or would like to discuss anything relating to our Covid policy, please call us on 0788 7630340.